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AskESSR portal was developed in collaboration with the Division of Information Technology and is a ServiceNow platform designed to streamline your access to ESSR information and support. The AskESSR portal will launch August 2024.

The AskESSR portal provides many benefits to support our customers such as:

  • Implementing end-to-end tracking to replace slow email processes and increase resolution times
  • Leveraging technology to access information
  • Providing easily searchable and well-organized knowledge articles for ESSR FAQ’s
  • Routing inquiries to appropriate ESSR personnel
  • Enabling ESSR to monitor response times and other metrics to continuously enhance best in class customer service and identify improvement areas

Example of email you receive when you open a case
Example: Email for New Case

Email Addresses Moving to AskESSR

As we transition to the AskHR portal, several of our email boxes will move to ServiceNow so we can improve our customer service.  In August you will receive an email when you open a case via the portal or when you email some of ESSR's email addresses:

Email Addresses Not Moving to AskESSR

AskESSR Portal Request Page
Example: Portal Request Page

AskESSR Portal

Customers will be able to track their current and previous cases on the AskESSR portal.

AskESSR Portal - Open a Case Page
Example: Open a Case

Customers will also be able to open a case directly in the AskESSR portal.

Example of Knowledgebase Articles
Example: Knowledgebase Articles

Knowledgebase articles will be available on the portal to assist customers.

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