AskESSR

AskESSR portal was developed in collaboration with the Division of Information Technology and is a ServiceNow platform designed to streamline your access to ESSR information and support. The AskESSR portal will launch August 2024.

The AskESSR portal provides many benefits to support our customers such as:

Implementing end-to-end tracking to replace slow email processes and increase resolution times
Leveraging technology to access information
Providing easily searchable and well-organized knowledge articles for ESSR FAQ’s
Routing inquiries to appropriate ESSR personnel
Enabling ESSR to monitor response times and other metrics to continuously enhance best in class customer service and identify improvement areas

Example of email you receive when you open a case — Example: Email for New Case

Email Addresses Moving to AskESSR

As we transition to the AskHR portal, several of our email boxes will move to ServiceNow so we can improve our customer service. In August you will receive an email when you open a case via the portal or when you email some of ESSR's email addresses:

safety@umd.edu
askESSR@umd.edu
biosafety@umd.edu
boatsafety@umd.edu
desassurances@umd.edu
divesafety@umd.edu
dosimetry@umd.edu
envaffairs@umd.edu
firemarshal@umd.edu
labsafety@umd.edu
osh@umd.edu
radiationsafety@umd.edu
sustainability@umd.edu

Email Addresses Not Moving to AskESSR

firemarshalreview@umd.edu
insurance@umd.edu
workerscomp@umd.edu
youthprograms@umd.edu

AskESSR Portal

Customers will be able to track their current and previous cases on the AskESSR portal.

Customers will also be able to open a case directly in the AskESSR portal.

Example of Knowledgebase Articles — Example: Knowledgebase Articles

Knowledgebase articles will be available on the portal to assist customers.